Cancellation and Refund Policy

a. Automatic Renewal: All subscriptions to our algo trading services automatically renew at the end of the subscription period (monthly, quarterly, or annually) unless canceled by you.

b. Cancellation Process: To cancel your subscription, you must send a cancellation request via email to support@thrivefintech.in at least 48 hours before the renewal date. Cancellation requests submitted after this period may not prevent the next billing cycle.

c. Effect of Cancellation: Upon cancellation, your access to the algo trading services will continue until the end of the current billing period, after which your access will be terminated. No further charges will be applied after cancellation.

a. Non-Refundable Fees: All subscription fees paid for access to our algo trading services are non-refundable, except as provided below. This includes fees paid via Razorpay through credit card, debit card, UPI, or net banking.

b. Exceptions for Refunds:

• Duplicate Charges: If you are charged multiple times for the same subscription due to a technical error, you may request a refund for the duplicate charge by contacting support@thrivefintech.in within 7 days of the charge.
• Service Failure: If we fail to provide access to the algo trading services for reasons solely attributable to Thrive Fintech LLP (e.g., prolonged system downtime), we may, at our sole discretion, offer a partial or full refund for the affected period.

c. Refund Process: To request a refund, email support@thrivefintech.in with your account details, payment confirmation, and reason for the request. We will review your request within 7 business days and notify you of the outcome. Approved refunds will be processed via Razorpay to the original payment method within 14 business days.

d. No Refunds for Trading Losses: Thrive Fintech LLP is not responsible for trading losses incurred through the use of our algo trading services. No refunds will be issued for losses resulting from market conditions, algorithm performance, or user decisions.

a. Payment Disputes: If you dispute a charge with Razorpay or your bank, you must notify us at support@thrivefintech.in to resolve the issue. Unauthorized disputes may result in suspension or termination of your access to the Platform.

b. Chargebacks: For subscriptions involving EMI products or other Razorpay services, you must respond to any chargeback or cancellation requests within 7 business days, as required by Razorpay's terms. Failure to respond may result in funds being recovered from your settlement account.

For cancellation or refund inquiries, contact us at:

Thrive Fintech LLP

Email: support@thrivefintech.in

Address: Kandiwali(W), Mumbai, Maharashtra-400067